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Return Policy

Thank you for visiting our handicraft website! We are committed to providing you with unique, high-quality handicrafts. In order to ensure that you have a pleasant shopping experience, we have formulated the following return policy. Please read it carefully before purchasing so that you understand our return process and relevant regulations.


Return conditions


Since most of our products are handmade, each piece is unique and may have slight manual differences. Therefore, we only accept returns under the following conditions:


Damaged goods: If the goods you received are damaged during transportation, please contact us and provide relevant photos or videos as proof.


Goods are seriously inconsistent with the description: If the goods you received are seriously inconsistent with the website description, please contact us provide relevant evidence.


Wrong goods sent: If the goods you received do not match the goods you ordered, please contact us.


Please contact us within 30 days of receiving your order to initiate a return or exchange.


Situations where returns are not accepted


Due to the special nature of handicrafts, we do not accept returns in the following situations:

1. You request a return due to changes in personal preferences (such as color, size, style, etc.).

2. After you receive the product, it is damaged due to improper personal use or improper storage.

3. Apply for a return without contacting us for more than 30 days.


Return process

If you meet the return conditions, please follow the steps below:

1. Contact customer service: Please contact us by email or website customer service system, explain the reason for the return and provide relevant evidence (such as photos or videos).

2. Waiting for review: Our customer service team will review your return application within 1-3 working days and notify you whether you agree to the return.

3. Return the product: If your return application is approved, please return the product to us intact, please make sure the product packaging is intact, and attach the order number and reason for return.

4. Refund or exchange: We will process a refund or exchange for you within 3-5 working days after receiving the returned product and confirming that it is correct, and the refund will be returned to your payment account by the original route.


Shipping instructions

If the reason for the return is that the product is damaged, the wrong product is sent, or it is seriously inconsistent with the description, we will bear the return shipping costs.


If the reason for the return is your personal reasons (such as dislike, inappropriate size, etc.), the return shipping fee shall be borne by you.


Exchange Policy

If you need to exchange, please indicate in the return application. We will arrange for you to exchange after receiving the returned goods. The exchanged goods will be sent by express delivery and the shipping fee shall be borne by us.


Contact Information

If you have any questions about the return policy or need further assistance, please feel free to contact us.


Policy Changes

We reserve the right to modify this return policy at any time. Any policy changes will be announced on the website and will take effect immediately after announcement.


Thank you for your support and understanding of our handicrafts! We hope to bring you a unique and wonderful shopping experience through our efforts.