Order processing time:

We will start processing your order within 48 hours after completing the payment. After that, your goods will be shipped by DHL, FedEx or other logistics companies, usually 1-3 days to ship.

After shipment, you will receive a notification email with the tracking number and courier information. Please note that there are no shipments on weekends.

During holidays or promotions, delivery time may be delayed.

Delivery method and time:

Please make sure to fill in the delivery address accurately at checkout.

Delivery time will vary depending on your address, order weight and size, generally takes 5-15 days.

Shipping fees apply to all orders. We do not offer free shipping. This means that when you place an order, you will need to pay an additional amount for shipping. 

Unforeseen factors (such as weather, delays of transportation companies, etc.) may affect the delivery time.

Tracking information issues:

After shipment, it may take one business day for the tracking information to be updated.

If you find that the tracking information has not been updated and the estimated delivery date has passed, please contact our customer service as soon as possible for assistance.

How to track a delivered package:

We will provide detailed notifications with tracking numbers and courier information via email.

You can visit the courier's official website and enter the tracking number to track the status of your package.

If the package is shown as delivered but you have not received it:

1. Please confirm whether someone else (such as a family member, roommate or neighbor) has received the package.

2. Check whether someone has signed for the package and confirm the signatory.

3. Check other places where the package may have been placed (such as the back door, mailbox, etc.).

4. If necessary, you can ask the courier for the details of the package delivery.

5. If you still cannot find the package, please contact us for further assistance.